Subscription & Billing Policy

1. Plans

• Free — planner, courses, assignments, exams and citations with basic allowances.
• Paid monthly plans — billed every month until cancelled.
• Semester plan — billed every 3 months.
• Annual plans — billed once a year at a discounted effective monthly rate.

2. Free trials

Where a trial is offered, its length is shown before you confirm checkout (currently 2 days on the standard annual plan). If you do not cancel before the trial ends, billing starts automatically at the plan price. Trials are limited to one per customer.

3. Automatic renewals and billing dates

• Subscriptions renew automatically at the end of each period.
• Your renewal date is shown on the Account and Subscription page.
• Stripe charges the payment method on file on the renewal date; receipts are emailed to you.
• Prices may exclude taxes, which are calculated at checkout where applicable.

4. Cancellation

Cancel at any time from Account and Subscription. You keep paid access until the end of the current period, after which the account reverts to the Free plan. Your study data stays in your account.

5. Failed payments

If a payment fails, Stripe retries over several days. Paid features may pause until payment succeeds. Update your card from the billing portal to restore access; if the retries all fail, the subscription is cancelled.

6. Upgrades and downgrades

• Upgrades take effect immediately and are prorated for the remainder of the current period.
• Downgrades take effect at the end of the current period, so you keep what you paid for.
• Higher allowances apply as soon as an upgrade is active; lower allowances apply once a downgrade takes effect.

7. Refunds

Subscription fees are generally non-refundable once a billing period has started. If you were charged in error, or you cancel within 7 days of a first-time charge and have not made substantial use of the paid AI features, contact us and we will review your request in good faith. Where consumer law in your country grants you a stronger refund right, that law applies.

8. What you can always see

• Your current plan and status.
• Your renewal or access-end date.
• Your trial status and when it ends.
• Your billing history and invoices via the Stripe billing portal.
• Whether a cancellation is scheduled.

9. Billing support

Billing questions: hello@northauracollection.com, or use the support form with the "Billing" category.